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1+1=3: The Power of Partners

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Technology Partner Program, Software Partner Program

Creating a comprehensive solution offering for contact centers through our technology partner program

Our technology partners help us to deliver the best-of-breed software solutions to our customers. Whether through an integration into the inContact platform, integration into a CRM system or through an OEM offering, these partners help us offer a complete and compelling set of contact center solutions. inUnison is the ecosystem of products that we have developed with our technology partners.

 

inUnison Ecosystem

The inUnison ecosystem is designed to help our customers enhance the quality and reduce the operational costs for their customer contact and service technologies.  inUnison provides pre-integrated applications across a wide spectrum of both contact center and vertical market specialty and features intelligent and automated workflow between partner solutions and inContact applications. Through inUnison, our customers have the tools needed to manage their contact centers well without having to worry about product compatibility, managing multiple vendors or deploying continual patches and upgrades. inUnison makes it easy for you to purchase and deploy solutions that extend the value of your inContact platform.

 

inUnison is truly a case were the whole is greater than the sum of its parts.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

At Knowlagent, we make agents more productive by turning idle time into active wait time. inContact is the perfect partner to help us deliver more of those shrinkage activities between customer interactions.  inContact’s technology, linked through our jointly developed integrations, seamlessly allows us to improve agent productivity while reducing costs.  Our mix of technology allows both phone and off-phone work to be routed to agents in order to optimize their productivity.

Ted Giordano, VP Strategic Solutions, Knowlagent