Hosted Call Center Solutions for Your Financial Services Call Center

When the economy is tight, people tend to hold their purse strings a little tighter. That means fewer investors, less spending, more unpaid debt and less profit for you. It also leaves financial services call centers to compete against one another for the few investors left out there and fighting to hold onto existing clients who may be feeling a little timid with the times.

While inContact can’t change the economy for you, our solutions can help you create a profitable, branded customer experience so you can attract new clients and build customer loyalty while reducing the costs of your financial services call center operations. We can also help reduce the cost of collections and improve your chances of success. If you struggle with multi-site locations, we can seamlessly connect and unify your centers, no matter how geographically dispersed. This ensures you can deliver consistent service and guarantees your important customers will always get to the best equipped agent for their needs, regardless of that agent’s location.

inContact gives your financial services call center the power to:

• Create a differentiated and profitable customer experience
• Dramatically reduce operational costs and improve efficiency
• Provide seamless and consistent service across channels and site locations
• Understand your customers’ perspectives and feelings towards your services and products
• Find the right balance between cost, profitability and what will satisfy your customers most

Profit-Building Solutions for Your Industry

inContact offers a wide variety of financial services call center service offerings, pre-packaged applications and technology solutions specifically designed with your industry challenges and key performance metrics in mind. Our solutions can automate, analyze and optimize virtually every key customer-focused process in your financial call center organization. In addition to our solutions, we also have an experienced team of industry experts that can help you maximize the efficiency and profitability of your call center over its entire life-cycle.

Here are a few areas where we can help:

Customer Intelligence:

• Feedback
• Analytics

Agent Productivity:

• Agent Hiring
• Agent On-boarding
• Agent Ongoing Training
• Agent Scheduling
• Quality Management

Customer Contact:

• Inbound Contact Agent Handled
• Outbound Agent Campaign

Infrastructure:

• Customer Entry
• Agent Delivery
• Operations