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Hosted Call Center Solutions for Healthcare Call Centers

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Hosted Call Center Solutions for Healthcare Call Centers

Hosted Call Center SolutionsIn the limelight more and more, the healthcare industry is consistently being asked to provide a higher level of care while keeping costs reasonable. You are also under more scrutiny than ever before and have to justify every expenditure to your clients and regulatory agencies. With things going the way they are, the prospect of growth and higher profitability seems more like a dream than a possibility.

 

 inContact knows the challenges you face as healthcare call centers and have built intelligent and cost-effective solutions to help  drive growth and profitability. Our solutions can help you leverage your existing resources to do more, connect disparate systems and streamline your operations so you can control costs and dedicate more time to your patients. And with a pay-as-you-go model, there is no upfront capital expense, nor will you ever have to pay for more than you need.

 

inContact gives healthcare call centers the power to:

  • Dramatically reduce operational costs and improve efficiency
  • Improve the quality and cost of every interaction
  • Combine technologies and operate seamlessly
  • Measure your success and quantify your value
  • Find the right balance between cost, profitability and what will satisfy your customers most

 

Profit-Building Solutions For Your Industry

inContact offers a wide variety of healthcare call center service offerings, pre-packaged applications and technology solutions specifically designed with your industry challenges and key performance metrics in mind. Our solutions can automate, analyze and optimize virtually every key customer-focused process in your healthcare call center organization. In addition to our solutions, we also have an experienced team of industry experts that can help you maximize the efficiency and profitability of your call center over its entire life-cycle.

 

Here are a few areas where we can help:

Customer Intelligence:

  • Feedback
  • Analytics

 

Agent Productivity:

  • Agent Hiring
  • Agent On-boarding
  • Agent Ongoing Training
  • Agent Scheduling
  • Quality Management

 

Customer Contact:

  • Inbound Contact Agent Handled
  • Outbound Agent Campaign

 

Infrastructure:

  • Customer Entry
  • Agent Delivery
  • Operations

We receive more than 200,000 calls from both members and service providers annually. We need a modern, cost-effective call center solution with tools to accommodate our anticipated membership growth due the State’s expansion of managed care for its Medi-Cal beneficiaries and changes from federal health care reform expected as early as 2013.

Ingrid Lamirault, Alameda Alliance for Health

Start Fast, Start Right

Our Jumpstart™ Packages are pre-built, out of the box solutions that automate, optimize, measure and enhance the performance of your healthcare call centers so you can create a differentiated customer experience and ensure maximum profitability from day one. Interested? Contact us today!

 

Industry Playbook™

Want us to do it all for you? Our healthcare call center playbook lays out the tactics and strategies we’ll use to get you where you want to go. It includes an overview of the healthcare call centers industry; suggested solutions and how we plan on helping you achieve your specific objectives. Interested? Contact us today

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CHS America|Case Study