Hosted Call Center Solutions for Insurance Call Centers

With economic conditions as they are, prospects have never been so cost focused. The only way for insurance call centers to maintain their market share and grow is to offer a better product at a more compelling  cost that is available on all the channels their prospects like to shop. Competition has never been stiffer and your prospects and existing policyholders have more options than ever before. That means if you want to retain existing business and attract new policy holders, you have to make and keep them happy.

inContact understands the challenges you face as an insurance call center in this sometimes hostile economic environment. That’s why our solutions are designed to differentiate your business and create a positive and loyalty-building customer service experience, equipping you with the tools you need to compete. They can also help you keep overhead costs down and help you leverage and magnify existing resources so you can do more without having to make any capital expenditures.

inContact gives your insurance call center the power to:

• Create a differentiated and profitable customer experience
• Dramatically reduce operational costs and improve efficiency
• Provide seamless and consistent service across channels and site locations
• Understand your customers’ perspectives and feelings towards your services and products
• Find the right balance between cost, profitability and what will satisfy your customers most

Profit-Building Solutions for Your Industry

inContact offers a wide variety of insurance call center service offerings, pre-packaged applications and technology solutions specifically designed with your industry challenges and key performance metrics in mind. Our solutions can automate, analyze and optimize virtually every key customer-focused process in your insurance call center organization. In addition to our solutions, we also have an experienced team of industry experts that can help you maximize the efficiency and profitability of your call center over its entire life-cycle.

Here are a few areas where we can help:

Customer Intelligence:

• Feedback
• Analytics

Agent Productivity:

• Agent Hiring
• Agent On-boarding
• Agent Ongoing Training
• Agent Scheduling
• Quality Management

Customer Contact:

• Inbound Contact Agent Handled
• Outbound Agent Campaign

Infrastructure:

• Customer Entry
• Agent Delivery
• Operations