While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's call center products are helping hundreds of companies increase market share and profitability across the globe. Join the revolution and go further than you thought possible with inContact.
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inContact Platform 2.0
Increase profits with our reliable, secure and robust call center products |
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ACD Software
Intelligently route customers to the method of service they prefer |
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IVR Software
Create the perfect mix of self-service and agent managed contacts |
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CTI Software
Provide a personalized service experience |
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Network Connectivity
State-of-the-art call center connectivity for less |
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Predictive Dialer
Highly sophisticated dialing engine boosts agent productivity |
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Blended Dialer
Groundbreaking new dialer keeps agents working on the most profitable activities |
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ECHO Customer Survey
Use the voice of the customer to create a better end-to-end service experience |
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Quality Management
Create a predictable, branded customer experience |
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Workforce Management
Optimize your workforce and automate agent scheduling |
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Screen Recording
Achieve compliance and improve the customer experience |
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eLearning
Smarter, more effective agent training |
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Content Authoring
Collaboratively create engaging training courses without expensive licenses |
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Hiring
Find the best agents for your customers |
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Reports 2.0
Guide profitability by bridging the gap between data and decision |
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Cloud Applications
Create new channels of communication with apps that integrate with social media, your back office and more |
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CRM Integrations
Eliminate the pain of CRM integration and reap the benefits of a single, unified system |
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