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Make Informed Decisions with inContact's Call Center Reporting Software
When it comes to agent performance management, Reports 2.0 powered by QlikView is a powerful reporting tool that enables you to evaluate performance, assess trends and apply business intelligence to the decision-making process
There are “call centers” and there are “incredible call centers”. When you want to go from the first to the second, you need the right management tools. And not just any management tools will do either; you need best-of-breed management technologies, and if you can get them for less, all the better.
Reports 2.0 provides the business intelligence management needs to guide call center profitability, peak productivity and consistent customer satisfaction. With the flexibility to take advantage of preconfigured reports as well as build customizations based on your specific business needs, determining how agents are doing, assessing service levels and spotting trends in your call center is as easy as making toast.
If you have special needs and we don’t have the report you want built in, our custom call center reporting software lets you create your own. All of the reports can be evaluated historically, giving managers the big picture when it comes to agents, teams or the call center in general. And because it is all done in the cloud, managers can access these reports from anywhere they have web browsing capability. When it comes to flexibility, functionality and performance, you just can’t find call center reporting better than this.
inContact has the rich features, the reporting and technology we need, but what made the big difference was trust. I trust their business. I trust their platform. I trust the inContact organization and infrastructure supporting it all.
Product at a Glance
inContact’s custom call center reporting software provides managers with the business intelligence they need to guide their operation profitably.
Call Center Reporting Software Key Benefits:
- View summarized data in charts, graphs or in the raw data grids
- Drill down into data for more detail
- Create and save custom reports from a list of 100 metrics
- Filter data by any combination of agent, team, skill or campaign
- See measurement of time in hours, minutes, seconds or milliseconds
- Bookmark applied filters for easy recall
- Exports to Excel
- Industry-standard metric calculations
- Report dictionary
