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inContact’s Disaster Recovery Capabilities

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Contact centers are a critical part of a company’s operations. But, many cloud-based contact center solutions as well as premise deployed solutions are not built to withstand disasters and accommodate flexible emergency planning. These deficiencies can have a disastrous impact on the company’s image and bottom line.

Whether it’s flooding, a hurricane or an earthquake, there are many examples that demonstrate how quickly and unexpectedly a major event can happen that impacts business operations. Not only is there lost revenue when disaster strikes, but there are often long-term consequences as a result of being shut-down or delivering a less than satisfactory customer experience.

 

Although we hope that your contact center will never be affected by a disaster, inContact can provide you with built in business continuity functionality just in case:

 

  • inContact’s 99.99% guaranteed availability
  • Geographic redundant servers to minimize risks
  • Ability to route calls to agents located anywhere
  • Ability to move operations if needed
  • Deploy at-home agents
  • Deploy a temporary center
  • Flexibility to quickly adjust plans if needed
  • Not dependent on hardware vulnerable to outages
  • Ability to scale up and down on-demand as needed
  • Cloud based delivery model allows for quick deployment

We can provide you with the technology necessary to ensure your contact center can stay operational in the event of an unexpected disaster.

Key Features:

  • Full contact center solution
  • 99.99% uptime
  • Geographically redundant data centers
  • 24/7/365 Network Operations Monitoring
  • Route to agents located anywhere
  • Agent, Admin, and Supervisor access from anywhere
  • On-demand scalability